Xtreme Lashes: Refund and Exchange Policies

The Company endeavors to ship products and provide services of only the highest quality. Due to issues of hygiene, the Company cannot accept product returns after packaging has been opened. Returns and exchanges of unopened, resalable products are accepted within fourteen (14) days of the date Federal Express confirms product delivery. You will be credited with your purchase price, less shipping, and less a 20% restocking fee. Any and all opened packages that are included as part of an eyelash extension kit will be subject to deduction from the overall refund of the purchase price of an eyelash extension kit. Please contact the Company within fourteen (14) days of product receipt to receive a return authorization number (RMA#) and shipping instructions. Once Customer Service has issued a RMA#, you must return the item within seven (7) calendar days if you determine that products shipped to you are defective, you must inform the Company of their condition within fourteen (14) days of receipt at 281-907-0689. You will be given a return authorization number (RMA#) with shipping instructions. All products must be returned in original packaging. The Company reserves the right to either replace defective product or provide a refund of the purchase price upon receipt of defective product.

General Shipping Details:

Xtreme Lashes, LLC (“Company”) reserves the right to ship orders via Federal Express or the United States Postal Service (USPS) at any time, at its discretion. If you have an e-mail address on file with the Company, then you will receive a confirmation when you order has been shipped, with tracking numbers, if applicable.

A. Shipping and Handling Rates and Times for the United States:

If you order $50.00 or more in products, then you will receive free Priority shipping via USPS. Orders for less than $50.00 will incur a $7.95 shipping and handling fee. Handling and delivery for USPS Priority orders may take up to seven business days. Other shipping options for the United States addresses are provided in the table below:

Shipping and Handling Rates and Times for the United States:

 

Order Total Priority Overnight
$0.00 – $49.99 $7.95 $29.95
$50.00 or more FREE $29.95

 

Shipping and Handling Rates and Times for the Canada:

 

Order Total Priority
$0.00 – $74.99 $19.95
$75.00 or more FREE

*International orders outside of Canada will not be accepted at this time

C. Signature Policy

The Company does not require a signature for delivery of orders in most cases, but reserves the right to do so. Once the delivery of an order is confirmed by the freight carrier, then the Company is no longer liable for the order. The Company requires that each time a purchase is made via website or phone that you must request or decline a signature requirement on your order. Company strongly recommends that you request that a signature be required if there may be a possibility of theft or damage to orders left at the delivery location. The Company is not responsible for any loss or damage to orders that may occur while they are in the custody of the freight carrier.

D. Same Day Shipping Policy

Overnight or priority orders received between Monday and Friday are usually processed the same day or by the next business day. All overnight or priority orders must be placed by 3 PM CST to be shipped on the same business day. If placed after 3 PM CST, then your order will be processed the following business day. Priority orders may take up to seven (7) business days to arrive depending on your postal code. The Company is not liable for delays in shipping due to inclement weather